New Launch Website Package - Only $99!

Refund Policy

Effective Date: January 1, 2025

1. One-Time Website Projects

For one-time website design, development, or revamp projects:

  • Before Work Begins: Full refund available if you cancel before any work has started.
  • Work in Progress: Partial refund based on work completed. For example, if 50% of the project is done, you'll receive a 50% refund.
  • After Completion: No refunds after the final website is delivered and approved. We offer 2 rounds of revisions to ensure satisfaction.

2. Monthly Maintenance Plans

For recurring monthly maintenance subscriptions:

  • No Refunds: Monthly subscriptions are non-refundable once billed for the current month.
  • Cancellation: You may cancel your subscription anytime. Cancellation takes effect at the end of the current billing period (30 days notice required).
  • Pro-Rated Refunds: Not available. Service continues until the end of the paid period.

3. Add-On Services

For one-time add-ons (SEO Setup, Social Media Setup, etc.):

  • Full refund available if canceled before work begins.
  • Partial refund based on work completed once the service has started.
  • No refunds after the service is fully delivered.

4. Refund Request Process

To request a refund:

  1. Contact us at support@siswebworks.com or call (251) 394-2784.
  2. Provide your order number, project details, and reason for the refund request.
  3. We'll review your request and respond within 3 business days.
  4. Approved refunds are processed within 5-7 business days to your original payment method.

5. Disputes

If you're unsatisfied with our services, please contact us first so we can resolve the issue. We're committed to making things right and will work with you to find a fair solution.

6. Exceptions

Refunds may not be available if:

  • You violate our Terms of Service.
  • The project is delayed due to lack of client feedback or content.
  • You fail to respond to our communications for more than 30 days.

7. Contact Us

Have questions about our refund policy? Contact us at:
Email: support@siswebworks.com
Phone: (251) 394-2784
Location: Mobile, Alabama